I’m an engineer and I understand discomfort with not being able to troubleshoot a system. It’s far easier to troubleshoot a tubed system than a patch system.
You can work backwards from the cannula detach point to determine whether the problem is the cannula, the infusion tubing, the cartridge or the pump. The pump itself has fairly good error messages with codes that allow Tandem support or an educated user to determine what can be done about it.
I’ve only had one problem with the pump software which was resolved by creating a copy of my profile changing to it,.powering off the pump and restarting it.
Tandem tslim is very easy to troubleshoot if your control is generally good and you are experienced in using the information from the Dexcom G6 to supervise your pump.
I’ve only had one source of issues with the Tandem pump since I’ve been using it, and it’s the same source of issues as with the G6 - my sites.
Where you are able to wear the pump limits the sites you are able to reach with a tubed infusion set. While the Tandem website lists multiple lengths for every annual type in practice they aren’t stocked by all suppliers.
I was started off with autosoft 90 26-in which barely reached my far upper abdomen with the pump on the right side of my belt. You think looking at a picture of a nude person 'that’s no big deal who’s more than 26 in wide" but that ignores a man routing the tubing through clothing to where the pump can be utilized.
In my case that wasn’t a long-term problem because the autosoft cannulas themselves weren’t working well with my available upper abdomen infusion sites.
Of the first 6 Autosoft sets, three of them didn’t deliver consistently after the initial startup period. For me that takes about four units "delivered’.
(That’s better than the 12 to 18 hours it takes for me to get reliable G6 readings, but it’s still inconvenient, because my control criteria is TOOR. My personal Target is Time Out Of Range under 5%. Worse than that is a very bad day for me.)
Being a pump novice and following the “when in doubt change it out”, lacking any kind of training on troubleshooting from the pump trainer, I replaced three infusion sets and cartridges, losing +100 units of usable insulin each time.
I contacted the Tandem trainer, who was more familiar than the doctors staff and more easily available and described the problems.
They suggested Trusteel cannulas, gave me a box with longer tubing to try. These worked so well that I contacted the supplier and they arranged to replace the other three cartons.
The first four Trusteel sets I used worked perfectly -much more consistently throughout a full three day period. When I had a problem with the fifth one I did a “hail Mary” and moved it to an adjacent site. It worked perfectly. That’s how I was able to determine that my problem was not infusion sets or sensor failures but impaired sites.
If you carry a cell phone and don’t use it with Tandems app, you’re missing two opportunities. The first is that that app will upload your readings automatically to your profile at Tandem. The second is that the app has a much clearer display of basal rates and boluses. Even if your phone is not one of the very few models that will be certified and allowed to do remote bolusing those two advantages are very useful.
I started using the Dexcom G6 before getting a pump and was PO’d to find that their apps wouldn’t work with my phone. This was very annoying because I didn’t have a PC or an Apple device that I could use to upload the Dexcom readings, and frankly the overpriced Dexcom reader is lame.
I found an app called xdrip+ that I have been using ever since. It provides a much better G7 display, more comprehensive realtime analysis features than either Dexcom or Tandem provides and has as many user-configurable alerts as you want to define.
For someone like me who is trying to change my lifestyle in a very systematic way to maximize my results, that is very useful, but it might be overkill for the average pump user. The app being free, you might want to try it.
I highly recommend the tsimulator to get familiar with the pumps menus, downloading copies of the owner’s manuals and reading through them at least once. Tandem has some cheat sheets on their site that cover different aspects of using each kind of infusion and the different aspects of using the pump. They also have YouTube videos on the infusion sets.
Before you are authorized to use a Tandem pump you have to go through an online tutorial. They are rather tedious if you have already read the manual and gone through the simulator but worthwhile for reinforcement. You’ll also have to go through a tutorial each time there is a significant change in the firmware of the pump - a feature update -before your authorization is extended to allow that software to be installed.