I am switching to UMR Insurance with the UnitedHealthcare Choice Plus Network as of September 1. UMR seems to not know what end is up, and they could not tell me how to get Pods. Insulet said that UMR contracts with EdgePark, but Medco told me that Pods were "durable medical equipment" that would have to go through Liberty. When I looked up UMR's definition of "durable medical equipment" it covered wheelchairs and crutches, but nothing like the disposable Pod.
What I need to know is this: for those of you with UMR and UnitedHealthcare Choice Plus, from where do you send for your Pods? I know each plan is slightly different, but I cannot believe that Insulet is contracted with too many different suppliers. I am working by phone to try to figure this all out with the various suppliers, but no one can give me a straight answer. What have the rest of you who deal with UMR found?