This is nuts!!! Has anyone come across this situation recently?
Background: We have a UHC POS with a $5K individual deductible. We also use a HSA but between all of my family healthcare expenses, it gets used up quickly.
In February, my son received his first order of CGMs using our new UHC insurance. The price for 3 boxes of sensors was billed at $2268.75, with plan discounts of $1260.75, so we paid $1008 as our deductible. When I went to re-order in May, the exact same 3 boxes of CGMs were billed at $3750, with plan discounts of $1980 and a deductible of $1770. That’s an insurance price increase of $1481.25 in 3 months, which equates to $762 extra for our cost.
When I called UHC, they told me that price also included: 3 “Dexcom CGM Supply Kits Per Month”. There was NOTHING else included in the shipment. Apparently, this is just a change of name but every time I talk to someone at UHC, they tell me that the shipment includes 3 Dexcom Supply Kits as well as 3 boxes of Dexcom sensors. Baloney!!! Dexcom cannot help me as UHC have their own names/descriptions/item# for these products. So essentially, I am paying an extra $762 for 3 months of “air” that they bill as Dexcom Supply Kits. I am so frustrated that I’d prefer to buy directly from Dexcom but once I pay this bill, we will have satisfied my son’s deductible and we able to get the next two CGM shipments covered 100%. Anyone want my “air” that I am getting each month. I’ll ship them to you for free UGH.