I posted a message a couple of weeks ago about Insulet and UHC and several of you said that you’d had no trouble getting pods, etc., covered going through EdgePark.
Well, in my case that’s true. Everything is covered. There was a glitch because I didn’t hear anything from EdgePark as Insulet had told me, but when I called EdgePark directly they set up an account immediately and sent the paperwork for prescriptions to my diabetes educator right away. All in all, a good experience.
My beef is with UHC itself. My employer switched to UHC on July 1 and we were told that everything we’d paid this calendar year toward our deductibles would roll over to UHC. Here we are, August 12, and no deductible shows up on my UHC account. EdgePark won’t send me pods unless I pay the entire cost (completely understandable!).
When we first switched to UHC, I had a heckuva time getting into their system. Even into the second week of July, I didn’t show up in the UHC system – whether UHC was looking or a provider was looking. I fought hard to get everything set up correctly so my office visits and prescriptions would be covered. When our HR person was on vacation, I even contacted the sales rep who sold my company the policy!
What horrible customer “service”. UHC absolutely sucks.
I called HR and they are contacting our sales rep to get the ball rolling. Why is it that a patient has to figure out that things aren’t set up correctly? Wouldn’t you think that there would be some kind of QC at UHC?
Of course my biggest fear is not getting this straightened out in time for my next shipment of pods. EdgePark was ready to ship today – but I couldn’t afford the $640. I have two pods left and the one I’m wearing expires tomorrow. Going back to MDI isn’t the worst thing in the world but it makes me mad that I might have to go that route since I’ve been working to get the insurance straightened out for over a month!
I guess I could shell out $160 for one box of pods while I wait for the dust to settle. . . . but I’m frustrated and angry about this whole situation.
Thanks for listening. I feel better just venting!