If you are a member of Kaiser and use a pump and/or CGM I have a question for you.
How do you get your supplies?
I use an Animas Vibe pump and a Dexcom G4 Platinum CGM. I am with Kaiser Northern California region.
Both Dexcom and Animas have told me I have to go through Kaiser to get my supplies filled (with my old insurance I contacted Dexcom and Animas myself first and then they contacted my insurance). So, I place my order with Kaiser and they contact Dexcom and Animas.
OK, that’s fine. But who do I place my order with at Kaiser? Obviously I get the prescription from my endo, but then who fills it? The pharmacy says it’s not them, but offered me no information on who to contact to fill my prescription for me when I need to order more supplies.
And I can’t seem to find this information on the web site either!
I sent an e-mail to member services asking for them to explain how this works for me and am still waiting for a reply.