OK - I'll admit it, I'm cheap.
I have had 4 AccuChek Compact meters and I like them, and am able to deal with some of the quirks they have.
But I would like to readily actually be able to transfer data to my smartphone. I have had exactly ONE transfer happen. I have not been able to have it happen since. I called support, and got the answer so familiar to me - it's not our software, I can't help you.
Is there a ready way to see whether or not the meter is actually attempting to transmit? It goes into the 7/arrow mode, but I have no IR signal coming into my phone. I've done every variation that anyone can think of.
The most satisfying thing that happened to me was watching the endo unable to convince it to download without finally calling support themselves and they have the rouche software!!!