I had read with sympathy and concern the posts over the few weeks about people’s insulins not being covered anymore. I even got the new formulary in the mail and don’t remember being concerned by anything on it.
Last week or so, I realized/remembered that I was getting low on insulin and went onto the Aetna Pharmacy site, which showed that my prescription still had refills remaining and was in fact on autorefill. It seemed strange that I was running so low, especially since I go through my bottles so slowly now on low carb. So I manually hit the refill and everything processed through fine. Usually within 2-3 days the insulin is at my doorstep.
So today I realized I hadn’t received it and went onto the site to check the status. Since the site was being finicky, I called and spoke with a person…who informed me that my order had been cancelled. And that, well, they had tried to contact my doctor twice but didn’t hear back, and so they cancelled the order. But no, in those cases they don’t reach out to the patient to let them know. (Or maybe they would mail me a letter that the order was cancelled.)
Upon further probing, I learned that the issue was that Novolog was no longer allowed and I had to “try out” Humalog for a month before I’d be allowed to go back on Novolog. (Resolution Team rep gave me tips to share with my doctor to get approved to stay on Novolog, but of course it’s a 3 day weekend, so I need to be a little patient.)
So it only took a few minutes into the call for me to be audibly (and literally) crying in frustration, trying to articulate how irresponsible and dangerous it is not to alert the patient and how I could care less about, say, my birth control being held up (well, especially now that I’m pregnant), but…insulin? And did they realize this medication keeps me alive??
I’m not an emotional person, but if I ever need a good cry, all it takes is a prescription issue. A stupid, avoidable, communication issue about prescriptions.