I think this was discussed once before but I can’t find the thread:
What provider do those of you on Medicare use for your pump supplies? I used to have Liberty Medical and they were great, but since Edgepark bought them out, I’ve had nothing but problems. Having to call 2-3 times to get an order shipped, having them call back 2-3 times to ask questions they should have asked the first time, or questions they did ask but somehow didn’t put into their records. Can’t place a re-order online because they want you to have only about 2 weeks worth of sets left, but on their site whatever number you enter is boxes, not units (1 box is 10 units, which would last me 30 days.)
The last straw just happened. I asked that my order be shipped a couple of days early because I was going on vacation. The order came the day I left, and I didn’t have time to check it. One of the items they shipped was the wrong item…a barrier tape. They shipped an IV surround tape instead, which won’t work because there’s no center, and I’m allergic to the adhesive on the back of the quicksets. So now I have to call them and hope they can ship the correct item overnight, because I’m due to go into the hospital a week from Monday for a second total knee replacement and I only have one barrier tape left, which I’ll be needing to use by this coming Tuesday. Hopefully they’ll come through, but it’s getting to be such a pain to deal with them that I’d like to switch providers.
So…anybody use another Medicare-approved provider and what has your experience with them been like?
Thanks for any input.