This is the second time I can’t get through to CS, anyone else have this happen? I called the other day, and was on hold for at least 1/2 hr. I ended up asking for a call back and no one ever did. Now I am hold for 15 minutes at least. These are minor issues I am calling about but what if my pump fails etc.
I wouldn’t stress over the “What If”.
Not worth it.
Just focus on your needs now.
Do you have a question that somebody here can help with?
Is there a separate customer and technical support number and hours?
No it is just how to get a new charging cover on cause mine is breaking again. I have a spare they sent me. I have to worry though because I have had 4 pumps replaced due to failure and that could happen again at any time.
No, they are open 24 hrs CS calls.
Same phone number. Different options once you get into the call with the computer.
Customer Service is only open during regular business hours.
Technical Support is 24x7.
Here is a really good video that shows how to change out the USB cover for the X2.
Thanks! They did call back this time. I will watch that.