This is the second time I can’t get through to CS, anyone else have this happen? I called the other day, and was on hold for at least 1/2 hr. I ended up asking for a call back and no one ever did. Now I am hold for 15 minutes at least. These are minor issues I am calling about but what if my pump fails etc.
I wouldn’t stress over the “What If”.
Not worth it.
Just focus on your needs now.
Do you have a question that somebody here can help with?
Is there a separate customer and technical support number and hours?
No it is just how to get a new charging cover on cause mine is breaking again. I have a spare they sent me. I have to worry though because I have had 4 pumps replaced due to failure and that could happen again at any time.
No, they are open 24 hrs CS calls.
1 Like
Same phone number. Different options once you get into the call with the computer.
Customer Service is only open during regular business hours.
Technical Support is 24x7.
Here is a really good video that shows how to change out the USB cover for the X2.
2 Likes
Thanks! They did call back this time. I will watch that.
1 Like