This started about 3 months ago. I get a call from someone at Dexcom claiming that they cannot process my re-order for supplies because my doctor has not faxed in my chart notes. I call my doctor and am told they never received a request from Dexcom about this. I call Dexcom back and tell them this and they told me they faxed multiple requests. I asked what fax number they have and it was not even my Dr offices fax number, So I tell them the correct number and figured that was the end of it. The next month I get the same exact call again telling me they have not received the DR’s notes. I asked them what fax number they had and this time it was the correct one so again I contacted my Dr’s office and they told me they did not receive any request for anything from Dexcom. I call Dexcom back and explained the problem and the person put me on hold and contacted the Dr’s office. She came back and said everything is taken care of. Great!
Now today I’m sitting here wondering why I haven’t received any of my monthly supplies from Dexcom (been over 7 weeks) so I call them. Guess what I’m told? They are waiting for notes from my DR!! So I called my Dexcom ‘account manager’, the person I originally went though to get started on Dexcom and she told me “I am hearing this same thing from so many people it is making my head spin”. She said we put out a great product but our customer service sucks. Then she gave me the name and number of someone at US Med and told they will take care of you much better. Well hopefully that works out but has Dexcom seriously became this incompetent?