Dexcom Studio(G4), VM-VirtualBox, Windwows Vista or 7?

Diabetes Technology Glucose Monitoring
1

I'm on a Windows 8 PC and under that the Dexcom Studio software will not run on it so I'm trying to get the Software running w/VirtualBox and an older Windows OS. I'm having driver issues for with Studio and the VirtualBox using either Windows Vista or Windows 7

If anyone has it working in the environment I'd appreciate some help. Thanks

2

I'd be interested if you find a solution, I cannot get the G4 USB driver to run on my Win 7 loaded on an iMac with VmWare.

3

Will do. Windows 7 (under VM) is not finding the correct device driver for the Dex receiver. Hope to search some more tomorrow.

4

I just started and was hoping someone has found an answer. Running XP under parallels and and having issues with an bad inf file for the G4 driver

5

Im running with VMWare and Win 7 with same issues. Have heard that people who use Bootcamp have it working but not tried it myself.

I have SW running perfectly its only the USB that does not work.

6

For those interested in Win 8 and the Studio software I talked with Dexcom again and there is no solution...yet. It does appear to be a USB issue and Dexcoom says they had it working in the Win 8 Beta version.

So why can't they get it working already??? As good as their product is, their software development and problem resolution is terrible

7

I Have tried to use the Studio software and ran into difficulty because I am using a Netbook with a 10" screen. Some of the data is off the screen and cannot be seen. If I hook it up to my large screen, it is fine. I reported it to support. I am using the netbook because I have a Mac Mini and it won't work on that without my using windows emulator. Wish it would work with Apple, Dondi

8

What version of Windows are you using? Thanks

9

Windows 7 Starter with Service Pack 1

10

thanks

11

At present, Dexcom is not supporting anything other than virgin, native Win between XP and Win 7. It is a driver issue. The driver will not work in a virtual environment. It is my understanding all software resources at Dexcom are being directed toward a "cloud" based option which will work on all platforms. Hope this helps..... It does work on a virgin, native install of WIN XP SP3 with all updates. It also works with correctly configured Diasend.

12

Thanks Jay, we discussed Diasend before and its not a universal solution and costly for those who don't have the right pump.

As for Mac users - it looks like Bootcamp is the way to go using Win XP or 7 the virgin SW. Also the cheapest too not needing a virtual SW package too.

13

Hi !

I tried VirtualBox on Linux, and after attaching receiver in VB I lost all my USB devices...So far I had no problem using any of USB device in my VB, only Dexcom makes problems... So no-go on Virtual Box on Linux.

Andy