Has anyone had poor experience with Dexcom customer service.This might be more a venting post. Also would love to hear if anyone has had better results with a different monitor.
I was due for a new CGM, I called Dexcom to get info on their new device the G5 and asked if it worked with my Tandem t-slim. Got the green light from their c/s rep & ordered. Well it doesn’t work.
The G5 is bluetooth and t-slim radio frequency. I’m not a techie so trusted Dexcom’s advice.
I called to return and was refused. Their return policy is 30 days from shipping date not date received. I was one day short. After numerous calls to supervisors and the sales rep for my doctors office, all saying yes shouldn’t be an issue I have not been able to return.
I like my Dexcom and Share. Just wondering has anyone else had trouble with the company?