I’ve read through some of the posts, and just got off the phone with a Dexcom rep. To say that it is a “mess” at Dexcom would appear to be an understatement. I was offered some suggestions:
Do not re-order supplies through the agent assigned to your account. This person has close to 500 people assigned to them. Re-order supplies through the toll-free Dexcom number.
Re-order supplies at least 10 business days before you run out. There are many steps to be taken before a re-order can be sent out. Especially with Medicare, where quality control checks can take up to six business days.
Continue to check on the dates your supplies are to be re-ordered. Be proactive in your health needs.
At this time, it appears that this is going to be the way Dexcom operates for the foreseeable future. Too much of a good product, and too many people who desire it.
More and more, in the past few weeks, I’ve been speaking with reps who speak candidly. They have spoken of a process which is pitiful, and the ongoing stress with high turnover staff rates, and no immediate resolve.
If you choose to continue to Dexcom, put on your seat belts, and take a few extra tablets of “patience medication”. For the foreseeable future, it’s going to be a very rough ride.