I’ve just come off a Bad D-Tech Weekend… The fun started on Friday morning with an early site change. The previous site was just getting a bit irritated, so changed it out Friday morning instead of Friday afternoon, as planned. No big deal, right?
At least until Friday afternoon, when I prepared to take a shower and… OOPS! Probably shouldn’t have scratched that “itchy spot” – but, I got to take a shower without an infusion set attached… (bonus?). Unfortunately, that’s where the fun began. After the shower, I took out a new set, inserted it (intending to just attached the already-primed and ready tubing that was dangling from my pump) – but the new set just plopped right off - did not stick AT ALL. So, I got to do a third insertion in the same day… (this one stuck and is still fine).
The fun continued in the form of a nagging irritation in the area of my Dexcom sensor and transmitter… Ignoring the irritation did not stop it from getting worse until on Sunday afternoon, I had to rip the thing off to get relief (which I did get, immediately). Prep a new site; insert a new sensor and… WHAT-THE… The tape FAILED TO STICK! I tried to add some tape to hold it in place, but at around the 3-hour point, the numbers in the receiver with plummeting, even though my BG was not… New sensor time… AGAIN.
This time, though the sensor I grabbed was past its expiration date, I got it to stick and (so far) work just fine…
I waited until today for the inevitable phone calls. Called Dexcom and was cherrfully offered replacements for both of the “failed” sensors – even with expedited shipment to account for the upcoming holiday. Sweet. I got quite a different response when I called Animas. They forwarded me to a nurse who tried (and succeeded) to discover something I’m doing wrong procedurally (apparently I prime it differently than directed) – in order to place the blame for the failure on me, rather than a defective component. They then “thanked me” for my call and disconnected. Rather than file a defect report with the FDA, I opted to call them back and request a replacement - since, after all my error has nothing to do with non-sticking tape! In the end, they are sending me a “one-time courtesy” replacement.
I use Inset sets … When trained, I was advised that it’s often easier to perform the insertion before priming the tubing, etc. SO… I prep the site, open the set, unwind the tubing, remove the adhesive protector and needle cover, then set the insertion device, then insert the canula. After 10-seconds, remove the inserter. THEN, disconnect the tubing and go thru the process of filling the cartridge and priming the tubing. Finally, connect the tubing and prime the canula. In this instance, with a fully primed pump/tubing and simply an accidentally removed set, the process made even more sense - insert and connect. They told me that no, it HAS to be first connected to the cartridge, and primed while the tubing is still connected to the set and before insertion – otherwise, they will not support it – even though that process is MORE likely to ruin the tape than what I was shown to do.
Thoughts, anyone?