Hi RJ, my daughter has been on the new pods for over 2 months now and we've had 6 or 7 pods fail, but I wouldn't change to a tubed pump. And the wait times for customer service seem to have decreased drastically. While I also experienced long wait times on a few occasions, the CSR was always polite and helpful. I've never actually received bad SERVICE.
I think Insulet did a poor job with the rollout of the new pods, but I also think (hope) they will work out the kinks. In fact, when you report a failed pod, Insulet sends you a free replacement along with a box to return the failed pod, so I'm assuming the engineers inspect the failed pods to learn what happened so they can fix the issues they are having.
Have you done the math on the cost of the various pumps? We have insurance, but it seems like Omnipod might be cheaper out of pocket than the others, esp when you factor in the cost of infusion sets required by tubed pumps.
Bottom line, we wouldn't switch to another pump and I'm confident that Insulet will figure out the issues.