Is Angie a chatbot?

Diabetes Technology Glucose Monitoring
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I had a G7 Signal Loss, and replaced the sensor before fixing it by rebooting my phone. I filed an Other and replied to the auto-email with the full explanation. I received this response:

Hello Edward,

Thank you for contacting Dexcom Global Technical Support Web Self Service / Email regarding Blue Tooth [sic] Connection on 10/17/2023.

We apologize for any inconvenience [standard text].

  1. What is the status of the Glucomonster? ni [sic]
  2. Is the phone on airplane mode?
  3. Is the Wi-Fi or Cellular network on? If YES, how many milligrams did you take over the course of 6 hours?” [bolded in the email]
  4. Has the Share2 App worked in the past? [I don’t even know what Share2 is and certainly didn’t mention it]

You may visit the Dexcom Help Center [standard].

If you require immediate assistance, [standard stuff].

Thank you again for contacting Dexcom Global Technical Support.

Sincerely,

Angie
Dexcom Global Technical Support

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“glucomonster” makes me suspect that an actual person is responding with a cell phone that was auto-completing erroneously for “glucometer”. The rest is just standard script.

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The subject line matched the twelve-digit case number of my recent submission, so it must have originated from the Dexcom ticket system.

Very interesting about the sprawling connection’s obsession with glucomonster.