It appears that G6 will be shipped in early December 2019, or earlier, in place of G5 orders from Medicare customers.
I was told by a Dexcom sales person that my next order(December 1) will be a G6 set, not my current G5.
I didn’t ask about non-Medicare customers, so it’s only my assumption that Dexcom has already at least reduced production of the G4/G5 sensors.
It all depends when Medicare G5 transmitter expires. I don’t expect to see G6 before January 2020 at the earliest as I have recently received a new G5 transmitter.
I won’t get switched to the G6 until February. They can put it off indefinitely for all I care.
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I use Byram Healthcare as my Medicare Part B distributor. They told me a month ago that they will ship me a G6 system in December. I am still using the G4 system and have a nice cushion of G4 and G5 supplies to soften my start of the G6.
I am not in any hurry to get started with the G6 as I think the G4 and G5 performance is good enough to serve as the basis for my automated insulin dosing system. I’ve read many reports here and elsewhere that even though people are generally happy with the G6, the sensor often fails before the expected 10-day life.
I’m hoping that my current G4/G5 supply will ease my transition to the G6 such that I will not have to telephone report every G6 sensor that doesn’t make it to 10 days. That’s my plan; I hope it plays out that way. We’ll see.
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I was told, when I ordered the G5 sensors, that my next order would be filled with the G6 sensors. I think that you guys are all correct in saying that it will be changed to G6 upon my next transmitter order, which would be February, since a G5 transmitter is being included with my current order.
The salesperson sounded uncertain about whether I should be sent a G5 transmitter or a G6 kit, so I assumed that I was ordering right at the end of G5 availability for Medicare customers.
Naw, I don’t think so. There are so many variables, Medicare/Non Medicare direct, Medicare/Non Medicare through third party pharmacy with additional variations by state etc. that there is no way a salesperson really knows the latest permutation/combination for any particular patient at a specific moment in time. The agents, including the salespeople really only know the general script they are given which is also available online on the Dexcom Website. Beyond that, their guess is as good as yours. Some of us closely follow the Dexcom earnings calls and other publicly available information to get better insights, however, they are just insights and planned expectations, not guarantees.
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Terry44, can you tell me how good your experience with Byram has been? Tandem used them to provide my new t:slim X2 and I am trying to decide whether to continue with them for my pump supplies or use one of my old suppliers from my years with the t:flex - Edgewater or Better Living Now.
Your question’s timing is interesting. I’ve used Byram for about a year and they have performed well, shipping me Dexcom CGM supplies every month. My last sensor shipment, scheduled to arrive last Wednesday, did not actually arrive.
The OnTrac delivery info said package was “left by front door” at 10 pm. I live in a downtown high rise building and outside the front door is literally a city sidewalk with a street car stop. My building does not staff the front delivery desk at 10 pm.
I reported the lost package to Byram yesterday and the clerk said a replacement shipment would happen soon. I called to follow up today and learned that my issue was in an “inbox” with many others, awaiting supervisor intervention. I firmly and respectfully insisted that my issue be elevated to a supervisor immediately. I was on hold for several minutes and the customer service person came back and said that a supervisor has authorized an immediate replacement shipment via Fedex overnight with a delivery signature required. I shall see.
I’m concerned with their use of OnTrac as its delivery employees I see on the street don’t appear as professional as UPS or Fedex. The suspicious wording of “left by the front door” at 10 pm make me doubt its veracity. I wish Byram would have acted more crisply to resolve this situation but I will give them passing marks on this situation if I indeed get the box tomorrow.
More than you wanted to know, I’m sure. I like Byram so far and I know no company or person is perfect. How they handle things when they go awry is a good indicator of reliable customer service. If I get the package tomorrow, I’ll give them a B+ grade on this delivery and an A- overall.