Whoa! Just want to pass on my experience with Billing…I returned their call, not knowing what the call was about. The rep was so polite, professional, cheerful sounding, perfect Customer Service persona. I though, “Man! I love my Pod.” As soon as I asked a guestion her demeanor changed. You could practically see her whip out the nail file…I was soooo boring her. Once we were on the same page, the chipper, professional rep side of her returned. It angered me. They called me…I didn’t know what they were calling me about and I was confused about the insurance situation…just needed some clarification. She acted as though I was argueing, I think. Not cool!
In the 4 years I’ve been on the OmniPod all of my interactions with them have been excellent. If I were to compare them to my 10 years on MM, I would give MM a 4 and Insulet a 9 out of 10
I have received our first shipment of new pods and we had no problems.
I was calling to inform them of a pod that had come off the backpaper for no apparent reason and the rep was near hostile. Telling me that they would replace it this time but won’t in the future as it is not a fault of Insulet and not an issue for them. ??? My son was sitting…a few hours after pod change and it dropped, hanging by one edge of glue. I told her that if they don’t replace those in the future that there will be issues with me. She also told me that no one else has ever reported this issue. I let her know that I hoped she wasn’t purposely lying and was just ignorant as I know this is not an uncommon issue.
59 minutes on hold this am to re-order. Will be my first order of the new Pods. One box will ship and three additional boxes in three weeks.