Yes, I'm aware there are other threads about this same topic, but all seem a bit dated, so I mostly would like to share my frustration with my experience and document it, should someone from Inuslet/Abbott ever care to make their software work for those of us who refuse to either a) use a dedicated Windows machine or b) BootCamp into Windows.
I'm a new OmniPod user and was very hopeful that I would be able to export the data from my PDM to the CoPilot software by using a Windows VM on my Mac. I had read the other posts (1)(2)(3)(4) about people's experiences, but thought I would somehow have better luck. I was wrong.
I have both the Abbott CoPilot software and the OmniPod extension installed on a copy of Windows 7 running as a virtual machine via VMWare Fusion 4 on my MacBook Pro, which is running OS X 10.7 (not that any of that matters). When I plug in the PDM, it gives me the USB device detected and that it is preparing data. It then says, "USB device ready". At this point you would think it is ready to communicate with the CoPilot software. Unfortunately, Windows gives me a "USB Device Not Recognized" message in the task bar.
When I click the bubble I'm presented with the USB devices list and in bold is what Windows describes as an "Unknown Device".
Now granted, I'm not a Windows user, but typically I would think that means it needs a driver of some kind. As far as I can tell from what I've found on the Googles, no such driver exists.
Feeling adventurous I decided to try and go through the motions in CoPilot to see if the PDM would still export/upload the data. I click on the "DataEntry" menu item and select "Read OmniPod PDM". I'm then greeted with a delightful message that says, "Make sure PDM is connected and says "Ready" and click "Retry" to continue or "Cancel" to return to CoPilot".
When I click the Retrybutton I get another warm and happy error message. This one says, "An unexpected error occurred while reading data from the OmniPod PDM. Please attempt to read data from the OmniPod PDM again, or call Customer Care for assistance (code 2). Cannot read data from device".
I click the OK button on that message and get a more generic Windows error message saying, "An error occurred while reading data".
Thanks, I wasn't clear that something was wrong there CoPilot software.
That's as far as I've gotten, which isn't very far at all. I've also tried doing the OmniPod PDM Settings Report option under the OmniPod menu, but I get much of the same. No PDM detected. Sad. I am ok with the fact that they don't have Mac software, but I'm trying really hard here to make it work in this VM. I guess there's some kind of disconnect with the PDM as a USB device and the way VMWare Fusion handles it. I can get just about every other USB device I've tried in the past to connect without issue to a Windows VM, so this one is a special case of annoying.
If anyone has had any luck with getting their PDM to communicate with Windows as a VM on their Mac, please let me know your secrets.
EDIT: I finally gave in an tried using an actual Windows computer. My father had an ancient Toshiba notebook lying around and I threw a fresh copy of XP on it and installed CoPilot and the OmniPod extension and downloaded my data. I noticed the PDM showed up as a USB storage device on the computer. That makes me think you don't need a driver for it and all the CoPilot software is doing is taking the .ibf file on the PDM and copying and interpereting it to a human readable format. Either way, it does work, but my MacBook Pro is sad and wants OmniPod to write a new web based system for downloading PDM data.