Hi everyone,
I started a 1-month evaluation of the OmniPod (the new a few days ago (I’m a T1, and have been on a pump for 8 years). I really like it so far, esp. having all the data (insulin, BG values, carbs) together in one place, but a crucial point for me is being able to upload
the pump data to a computer. This is supposed to be simple with the OmniPod, but haven't managed to do it so far.
I'm using the CoPilot software with the OmniPod plug-in, on WinXP. The CoPilot software itself installs & works fine in terms of graphs, reports etc., and I can also upload data to it from my older FreeStyle meter with serial cable with no problem.
However, every time I try uploading from the OmniPod PDM, get a "data read error" from the CoPilot software, and on one occasion, I got a "PDM error" necessitating a hard reset & ruining the current Pod in use.
I've tried this on our two computers at home (we're a Mac household, so I did this using WinXP Pro running under Apple's Boot Camp, which should work according to posts I've seen on TuDiabetes & elsewhere) -- no dice.
I also tried a real PC -- a Dell laptop -- running WinXP Pro with the same result. Interestingly, uploading the PDM's settings (the "PDM Settings Report" button in the CoPilot SW) works fine in all these configs.
After spending several days on this using many permutations (changing USB ports, chan ging cables (which all work with other devices), upgrading WinXP from SP2 to SP3, uninstalling & reinstalling the SW many times), I'm all out of ideas.
I'm in Israel; OmniPods have been sold here for the past couple of years, but the local OmniPod distributor isn't very knowledgable about the SW aspects. They say they've never had any issues with the software.
They did try uploading data from my PDM onto a computer in their office, and it worked fine, from which they conclude the specific PDM I have isn't faulty;
the only other suggestion they had is to download a USB cable driver they provide on their site. Otherwise the SW they provide on their site is the same as what's on the Insulet US site. It's not clear to me why such a driver for the cable would be needed in the first place (the Pod appears to the system as a simple USB Mass Storage device like a USB flash drive), but I retried all the above permutations with this driver installed & still no luck.
Anyone encounter such a problem & managed to solve it?
I'd really like to get this working. I'm not insisting on a Mac-based solution -- if need be, I'll consider getting a cheap PC just for this.