I need some advice. I am writing a letter to my insurance company for my final appeal with getting an insulin pump and continuous glucose monitor (Minimed). I am at a total loss as to what to say and what not to say.
My background: Insurance is denying coverage because I have a normal c-peptide and no antibodies. I have Cystic Fibrosis related Diabetes which is not Type 1 or Type 2, but I take Lantus and Humalog, sometimes up to 8 shots a day because of my insane nutrition needs (super high calorie). I eat almost continuously. I am having a hard time controlling my bg levels because of it. High bgs causes complications with my CF, mainly due to dehydration. I have been denied coverage twice now (primarily because of the c-peptides and lack of antibodies) and only have one chance left.
My case manager suggested I add a personal letter to the reviewer for more impact and to show I have a genuine interest in getting the equipment. What on earth do I say in this letter?
Thanks for your help!