I placed an order for new sensors on Dec. 14th. I didn’t hear anything, so I called on the 31st. They STILL had not gotten approval from my insurance company. I was told they dropped the ball in not calling the insurance company back the week after the order was placed as this is their normal policy. Ultimately, I could not get the sensors in for 2007, where I would have had 100% coverage!!! I told them I was not given a disclaimer by the person I spoke with stating they may not get it in for the year 2007. I asked to listen to the tape, but I was refused this. I even told the manager they would tell me what they wanted to tell me regardless of what was truly said! I even said to her I was told two weeks. I called in plenty of time. She then said, “Well, Christmas is in there too.” I told her that was one day, which still did not make a difference. She then said we don’t count weekends…after she just had said to me, “14 CALENDAR Days!” Calendar days and business days are two different things!
I am going to take this further. I was wondering though if anyone else had problems at the end of the year.
Thanks so much!!