Just got off the phone to Medtronic. Placed order for sensors. Only have 1 left and been tracking manually and w/CGM for several weeks trying to get decent bg control of at least part of my day.
They informed me could not ship until they had a "cert. of Med. Necessity" on file. Mine expired Oct. 2009. I have rec'd. many orders since Oct. 2009 and insurance has paid their part for all. After insisting on talking w/supervisor, she admitted it was Medtronic's responsibility to have this form updated..............but still wouldn't budge. Wanted to know if I wanted to order and pay out of pocket. yeah, right(: I was almost in tears. Conversation ended w/her saying she would fax my Dr. and when the form was faxed back, she would send my order. I HAVE TO PAY FOR OVERNIGHT SHIPPING
I’m sorry, that stinks!!! I was very happy with MM’s customer service for the life of my first pump, but they have really gone downhill in the last 2 years since I got my second MM pump and CGM. My insurance company immediately approved the initial CGM request, but it took them almost two weeks to ship it out. They always seem to lose my supply re-order cards. The infamous quick-set recall. And most recently I was on hold for almost an hour before (a somewhat rude) someone in the tech dept picked up when I called about a pump failure.
I initially chose MM because they were at the front of the pack technologically, but that really isn’t true anymore. In fact, they’re starting to lag behind advances in both the pump and CGM world. I’m still satisfied with the current gen product, but if they don’t get their act together then I’m going to switch companies the day after my MM warranty expires. In this business you can’t live off of your past successes forever…
Sorry to hear your troubles. Have had nothing but positive experiences with MM. Maybe you can try to contact your local sales rep (your endo office would have the contact). They may help to expedite things and save you on shipping.
Thanks, Tom
I echo your reply. I have been very happy w/MM 1st pump also. After I got my CGM, things have been going downhill. It’s been 2 yrs. and I still have no one to contact except the 800# (which is usually helpful, but lately the hold time is crazy). I’m with ya on thinking about switching companies after MM warranty. Not crazy about their new “revel” product so glad I wasn’t eligible for that upgrade. I would like some more advances before I upgrade…and the damn alarm needs to be louder…can’t believe they didn’t correct that on the revel system. My BG is still high from this afternoon’s bad experience:)…I noticed you are in Boston. My daughter is in MA and am checking flights tonight for a trip in Oct.
Thanks, Jennifer
I also have had many positive experiences w/MM. (see mine and Tom’s posts above) Wish I had a local rep to call. Have been trying all summer. Mine is “new” and not trained yet and the alternate MM hooked me up with keeps promising to call or email…that was 8 emails ago…However, glad you are doing ok w/them and am sure you will continue to do so and I am going to think positive.
