Has anyone else had trouble getting the email from Dexcom for their monthly Medicare order.
After months of calling and badgering Dexcom, my first order was sent out on October 18th. I expected to get an email around November 10th. When it didn’t come, I called Dexcom and was told that I would be getting an email on November 18th. I asked the CSR why the email couldn’t be sent out earlier and was the told that Dexcom had to follow CMS guidelines and couldn’t send out the email earlier. The CSR told me that if I responded on the 18th, my order should be shipped out on the 20th (32 days after the original order).
I asked if I could have an order shipped to a hotel where I would be vacationing and was told that the order can only be shipped to my house (again stating CMS guidelines). What do people who spend a couple of months in Florida do?
10/18 Update - I got the email this morning, but I had to call Dexcom and talk to CSR for about 30 minutes until everything was straightened out. I was also informed that Dexcom rexamined their Medicare shipping policies and now will ship their equipment anywhere in the U.S. I just need to remember to let them know that I’ll be home next month.