I’ve had the Dexcom G5 for about 3 weeks now and have not heard a thing from Dexcom since I received it. My question mainly is do they automatically send you new sensors and test strips every month or is this something I need to order?
I went to their site and clicked on ‘reorder supplies’ and got an error message saying
‘You are ineligible to order online at this time.
We’re sorry, we cannot process your order at this time. We are unable to verify your current transmitter. Please contact your Dexcom representative.’
I called them a week ago and left a message and have not heard back. I am covered by Medicare if that matters for anything.
Any insight would be appreciated.