Continuing the discussion from Anyone from Middle Georgia or Macon?:
Wasn’t quite sure what category to pigeon hole this under, but eventually decided to go with “Self Advocacy” since the description seemed to be a good fit.
When I read stories like Dana’s, I am never quite sure how to respond. I have the type of a personality that tends to not let things go. Also usually … not always by any means, but I think fairly often … the more argumentative the person on the phone gets the calmer & more politely insistent I tend to become. So usually I can eventually punch through when a bureaucracy is making idiotic statements such as an insurance company claiming they don’t cover Lantus.
But I think it may also be that so far I have been very lucky and that I have never actually been truly challenged. So I thought I’d toss this out there to see if anyone else had suggestions to offer on how to work with and prevail over a PITA bureaucracy.
What do you do when nonsense is repeated as though it actually makes sense? How does one gain traction against stubbornly persistent institutional absurdity? Anyone?