Actually, I talked to Caremark almost 3 weeks ago now, and they told me they were going to contact my doctor in Houston to send a letter of “necessity” (very funny) for Lantus. I have also contacted my former doctor who really doesn’t reply to me anymore at all, or her people take forever to do so, since I’m not a paying customer. Like I said, I’ve been waiting almost 3 weeks. So my husbands HR gave me a Benefits Service Center number (everyone is always passing me off to someone else) to call which I did today). This call was nothing short of a cluster-@#$@, but I also feel like I am losing brain cells. The person at this number actually did try to help me, she kept me on the line and we called Caremark together. She gave them my SS# and then the ID # on the account. The Caremark gal got extremely snippy with me when I tried to give it to her, I think because she didn’t like talking to two people at once. Then when I gave her my new address, (we only moved her a few days ago (the Benefits Service gal did have our new address) she said she didn’t have that, so I gave her the old address which she didn’t have. I got confused and asked to speak to someone else. Her manager got on the line and was irritated with me as well. Whey did they not have my old address. We spent over a half an hour on the phone arguing with extremely arguementative people over a stupid address when I need a drug to keep me alive. They finally got around to telling me they don’t cover it. They gave me another #!!! So my doctor could call and tell them I needed this drug. I DON’T HAVE A DOCTOR YET AND MY OLD DOCTOR DOESN’T WANT TO HELP ME!!! I have heard horror stories of type 1 diabetics dropping dead because nooone will let them have their insulin but never believed it. In the man time my Lantus is going bad. I feel like I’m losing it. Why is this even happening?
