I was wondering what you'd do....
I was eligible for a new Dexcom at the end of Aug. I called and asked when the new and improved Dex's would be available. I told them I could wait, that I was already at 100% covered. They told me they didn't expect them until 2013 at the very earliest, and urged me to just order one now "so that you'd be eligible for the new one sooner next year".
Viola, at the end of Sept Dexcom announced the launch of the new G4. It is more sensitive, smaller, and can detect from 20 feet instead of 5 feet. I called to exchange it, since I have not opened my new one yet. They told me I was out of the 30 day time limit (barely), but I could either pay $400 to "upgrade" or wait another year.
I spoke with several people there, and they told me things like "If we made an exception for you, we'd have to make one for everyone" (I countered with "Well, not everyone IS asking!", and "No one knew anything until that day", and "Sorry, 30 days is 30 days."
Would you keep pushing or give up? I feel like it is me, that I'm just a poor negotiator. Thoughts?