I have used Dexcom for 11 years, most of which I’ve paid out of pocket until Medicare approved the G5 system. So I have experience using their product line. Back in December of 2017 I received the new G5 system and ever since day 1 the large round button on the receiver has been ‘sticky’. I did not think much of it considering it was “new”.
However the reluctance of the button to turn on the receiver is annoying. Sometimes I have to press the button 4 or 5 times before it displays my present blood glucose number. I finally called Dexcom about this, and of course we went through the whole routine of basic troubleshooting. Technician decided that they would replace the receiver and has ‘ordered’ one to be sent to me in a few days.
This receiver does not seem to be the quality that I’ve come to expect from Dexcom. Has anyone else had this type of issue, or am I the only one?