Has this happened to anyone else? It’s happened to me twice in a row, now. This time, I didn’t have a backup ready to go.
I don’t use the receiver- only the Android phone app.
This is the second time in a row I’ve not gotten any low transmitter battery warnings until it was too late. I received the critically low warning- and then the transmitter died within an hour or two, leaving me no time to get a new one. (The transmitter is still under warranty for another ten days).
I called tech support on Thursday, and asked for them to overnight me a new transmitter, hoping to get one before the holiday. It never arrived (I only received an email saying they were fulfilling my order).
Overall I love my G6 but Dexcom is not without it’s failures. I was one of the people who repeatedly received defective G4 receivers (the speaker died, leaving me without any audible alerts). It happened repeatedly-- I had to exchange 3 or 4 of them-- all the while, tech support never acknowledged this was a widespread issue. When the recall happened, of course then everyone acknowledged it. But when it was happening, I felt like the company was gaslighting me. It was very disconcerting.
I am left wondering now whether the Android software has a known issue with not sending out battery alerts, and the reps just aren’t acknowledging it.
Has anyone here experienced this problem? The tech support rep suggested I use the receiver, which should yield more reliable results.