Dexcom Medicare back to normal?

#1

Dexcom Medicare direct delivery supplies appear to be getting back to normal. May 2019 was the first month this year that I once again received the monthly email from Dexcom for re-ordering sensors/test strips/lancet supplies and the supplies arrived 3 days later by FedEx.

The only issue was that for some odd reason they sent me a transmitter along with my order. Somehow there appears to be a transmitter re-order glitch in their system because they have sent me a transmitter with a few of my last orders and I now have 3 spares.

#2

The universe is not fair :joy: I haven’t had a transmitter since mid-April (it failed) and can’t for the life of me get them to send me one!

#3

Is the error on the medicare side or the dexcom side, you think?

#4

If your transmitter failed within warranty, did you contact Technical support, or try to reorder?

You will get replacement by calling Technical support.

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#5

No problems here in 18-20 months worth of monthly ordering w/ Medicare, direct from Dexcom. One or two 2-5 day delays are about the only things that cropped up.

#6

Many times :slightly_smiling_face:

#7

I want to report a positive and friendly conversation with a native English speaking Dexcom customer service person. I called to initiate a Dexcom G5 Medicare order.

The customer service was excellent. The person was knowledgable, polite, and a good listener.

I’ll see how it goes from here but I’m encouraged by this interaction.

I’ve been a long-time G4 user who had been getting my insurance coverage from a private insurance contract that included the G4 even though Medicare did not. I let that policy lapse at the beginning of this year and, as my G4 supplies dwindle, I need to get set up with the G5. My current coverage is traditional Medicare with a supplement policy. I had hoped to be able to transition straight to the G6 but could not.

I realize the difficulty many here have experienced recently with Dexcom customer service. I hope that my positive experience is indicative of a Dexcom customer service rehabilitation.

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