I never had problems with Dexcom before but lately the response from Technical Service has been horrible. Last time I called they had 20 callers on the line. I gave my phone number and they NEVER called back that night. I had to leave on a trip the next morning so I had to rip out a sensor.
Today I called for another reason and they had 4 callers waiting. It has been an hour and no call back. I am beginning to suspect that they only have a single person manning or wommaning the phone since I can't believe that it takes 15 minutes per call. And, of course, I have to leave the house shortly and will be unable to answer.
Actually, there was another call that they did answer promptly but they gave me the wrong answer!
Up until now I have loved Dexcom and the G4. It is so accurate that I often dose based on the reading and have never had a problem.
Am I the only one with this issue? Perhaps they don't like me. I am hoping there is an alternative out there somewhere. I will look.
By the way, I am using the SNAP PUMP (paying myself for a while while waiting for the insurance to respond. I really like this pump. It is very simple and easy to use. Still a new product but it is a really good one. Anyone else try it??