I’m wondering if anyone has noticed a difference in Dexcom support lately?
In the past I used Dexcom’s call back option and they would call anywhere from 30 seconds to a few hours later.
Recently I used an online form to report a sensor issue. After answering all the questions they provided a confirmation code and said I’d hear from them with in 48 hours.
5 days later I got an email with the same questions. It also said if I didn’t respond in 3 days my ticket would be closed. I responded moments after getting the ticket and its been 3 more days no response.
I put in a request for a call back days ago and haven’t heard from them.
Also my I’ve been having more bad sensors the normal.
Outsourcing support is a downgrade
They are having trouble scaling up to meet demands?
Just curious if anyone else is having trouble. I guess I’ll need to call and just stay on hold for a however long it takes to get a replacement sensor.