I have been reading a number of discussions lately where people are knocking Dexcom support and wait times.
Dexcom is swamped with G4 orders (it even states that when you call). They have this great feature where you can have them give you a call back! Try it it works! They have even extended their hours to accommodate the extra volume. If they can’t get back to you the same day they send a really nice email apologizing and will call the next day.
Let’s give CS a break and try and use some of the plans they have set into place. Yes I know we want to talk to someone right when we call but Dexcom is great about getting back to you and the CS is excellent.
I hate seeing all the negatives about the wait time when you don’t need to stay on hold!