No fedex label either?!? Ouch. (I did get one.) Bad to worse. You might want to mention that stock holder thingy ... they keep telling me their unprofitable though ... it scares me half to death to think about life with no dexcom. I hope they fix everything, make all their customers happy, and become profitable.
I got a label when I called back and asked for one
I was tempted to let them ding my account for the replacement cost then call and tell them that since I received no information on how or where to return the item I didn't return it ...
Did end up sticking it in a FedEx medium box - fits fine
My son's rail broke off too, so the little slider thing has popped all the way off. As long as we can still charge it and download it it will be fine - hoping it's not much of an issue. I guess maybe I should call and report it at least.
I had exactly the same problem with the FedEx envelope being a bit too small. I taped the flap over the back of the envelope, sent it & prayed. Apparently it got to DexCom okay...
Here's another:
I bought one of the case off a 3rd party website
Essentially a spandex sock with a clear window
I’ve been really careful with it and now the wheel has broken again …
Shakes head
Add me to the broken wheel club. Came off when I took the G4 out of my pocket. Getting a replacement sent.
Mine was replaced once and yesterday, the wheel came off again. We were in a hotel and I asked the manager for some clear tape, to hold the button and wheel in place. Sent the company a mail right away and they instantly shipped me a new one. I think the design is really poor. I keep my G4 in a Tallygear neoprene case. I hope that's not the reason why it keeps falling apart?