So this morning presented me with a new & different infusion set issue (we use Silhouette infusion sets) that I’ve never heard of in my 18 months on TuDiabetes.com. Eric came into my room at 6 a.m. complaining that he was thirsty, and his pull-up was soaked. Clear red flags of high blood sugar, and generally an indication that he has somehow pulled his site out overnight. So I changed his pull-up and checked the site… which was fine. The clip on the infusion set, though, was not - the clip itself (the “male” part of the assemblage that is connected to the tubing) was still hooked into the site, but the tubing had come free of the tiny metal infuser held within the clip and was swinging free, so that the insulin coming through the tube was going into the open air and not into the clip. THAT was something I’ve never seen happen. So I removed the clip, took Eric’s pump into the bathroom, connected the reservoir to a new tubing & clip assemblage, primed it, and hooked him back up before taking his BG (367 - yikes) and giving him a bolus of insulin. Then decided to come here and see if this has happened to anyone else in this discussion group.
Someone once reminded me that this equipment is NOT perfect. Every now and then there is a bad infusion set, or sensor, etc. Send it back and they will give you some others for sure. You did the right thing…of course the bolus and certain that Eric drinks lots of water. Good luck witht he day.
Thanks! you’re right of course. My very first week on the pump was a testimonial to that, so I’ve never gone into it with the expectation that all of the bits & pieces would always function perfectly. But this is something I’ve never seen anyone mention before, so I thought I’d put it up there just to see if it’s happened to anyone else.
I would certainly call them. I’ve always had great experiences with their customer service team, since 1994. Chances are, they’ll ask you to mail back the set and send you one or more at no charge.
Call them. They want to know and make it right. I’ve had good responses from Medtronic help line. As a matter of fact, the last call was answered “How may I provide excellent service for you today?” I told her that was aiming pretty high and she said yes, how could she help. My issue was an easy one, but nice to have good manners on the other line.
So sorry this happened with your Eric. Makes it doubly stressful, but you did a good job!
So this doesn’t really have anything to do with the topic at hand, but does relate to your response. Anyways, something that I have also noticed about the Medtronic reps is that every one of them (so far, knock on wood) has spoken perfect plain English and has NOT had an accent, it is a first for any company that I have called in my 17 years 
Not to discriminate or anything, but you all know what I mean.
So…now that we are on this other topic…I love the expertise and support of the reps. I do think however, they make us wait on hold for much too long a time. I have waited up to 45 minutes…in a panic until a problem was solved. Myabe they need to hear this from us??
Agreed! Me too. Sorry to transgress.
Cat…we see the world much the same way. If you do eggs…try 1/2 tofu and 1/2 egg vegetable frittata.
( sorry to reply to this incorrect blog…not vegetarian)
Hope all have a good day.
I have waited on hold for about 20 minutes max, but that was on a Saturday (of course). I have learned to call during school when they are not busy Other than that, one my last shipment, I waited 3 weeks for it, then called and they had never even sent it! I got the run around, a wroung UPS tracking number, and then a nice older gentleman who finally straightened things out. I was on my last set that day and had to use my reserve one from school. I guess we have to take the trade of this wonderful, life altering machine, in trade for sitting on hold guys
Good advice; I’ll wait till Monday and call them while I’m at work. Didn’t get to it this week, it’s just been so crazy - site failure again last night, I got 4 hours of sleep and I’m zooooned.