I have been using the Dexcom Seven+ system for slightly over a year now and absolutely depend on it. Originally I got my Dexcom system and supplies directly from Dexcom but then my state BCBS plan required that I go through a 3rd party supplier - Pumps It. I've been pleased with their service until now and trying to figure out what happened.
A couple of months ago, the Pumps It rep told me that I was due for a replacement Dexcom system and BCBS would cover it - so I said good deal. But they sent me another Dexcom Seven+ system instead of the G4. I have not taken it out of the box yet and have been too busy to contact anybody about it.
I got an email yesterday from the Pumps It rep wanting to know if I was ready for another shipment of sensors. I told her that I am, but first I'd like to know why I wasn't offered the G4 and just automatically shipped the Seven+ system and could I switch out the system they sent me (since I haven't unboxed anything yet). I haven't heard back from her yet. Now I'm wondering if they tried to pull a fast one by sending me the Seven+ system without asking if I wanted the G4.
For those of you who were already Dexcom users, how did you go about getting your G4?