I had to start with a new mail order pharmacy company this year and man they question everything I submit before they put the order through.
My first order was for Ambien, Effexor, and my Ace Inhibitor med. They called me to see if I wanted the order filled now or to wait, WTF. Needless to say I had to borrow a few ambien from my sister while I waited for them to fill the order.
Today they called to check on my new order I sent in for Humalog and teststrips. My endo has gone computerized so the RX is all typed out and easy to read and it clearly stated 10-12 freestye strips per day, so once again I get a lovely computerized phone call, where I then had to wait for a real person who connected me to a pharmacist (ha) asking if it was the freestyle strip I wanted and then stated if I used one strip a day, I started laughing and she said well how many do you use, grrrr, I should of said can you read, but I just stated minimally 10 strips, ahhh okay just checking. I then politely asked even though I wanted to smack her through the phone are you going to fill both my requests of the insulin as well, oooo yes she stated.
The amount of work I go through for all this diabetic insurance, crap is amazing, plus I will have to pay a huge copay.
Not sure if it is the diabetes or just insurance companies in general, but it should not be this hard.
Then the same company will ask for me to fax them a copy of this same bill when it goes through my flex spending card, ahhhh the insanity.