Hi all, my girlfriend got G5 sensors recently, but Dexcom did not send her a new receiver. The tech said her current one can be upgraded.
I tried downloading Dexcom Upgrade application, and when it connects to the receiver, it says “there are no available upgrades for the attached receiver”.
Is it possible to upgrade a G4 receiver to work with a G5 transmitter, or should we just demand/order a new receiver thingy? Any help would be appreciated
Something seems off with what you were being told. I’m pretty sure that you need a new receiver entirely. I wouldn’t swear to it, but I’d definitely call back and speak to someone else before banging my head against a wall for too long whilst trying to make it work.
Yes, you should be able to update your receiver. We did. We had a G4 Share and went online to update the software. I seem to remember getting a card with a code or the like on it when we received the new transmitters. Did you get something like that? You mentioned getting new sensors, I assume you received new transmitters as well?
I would contact customer service to explain the error message you received and ask for assistance.
G4 with Share can be upgraded. Does she use iPhone? You can use that until she decides/figures out what she wants to do.
I’m having the same problem, when I try to upgrade my G4 share receiver the program says there are no available upgrades. I’ve called twice, been put on hold, given up and requested call backs but not been home when they called so still don’t know why I can’t upgrade, I do have a code but never get to the part where you put it in so just using my phone not my receiver.
I updated my Dexcom G4 receiver online. They were supposed to send me a code to use, but I didn’t get one. So I just called customer service and they helped me out. Hopefully you get things sorted out soon!
Upgraded my G4 Share to G5 back in October 2015. Worked fine, FWIW.