Just got a message after putting a new sensor in at 5am and starting a new transmitter about 1-2 weeks ago, the transmitter failed. Fortunately I just got the replacement transmitter not long ago. I am just wondering if I can keep using this sensor? And the message was only on my phone, my touch screen receiver just says start sensor, so was this really a transmitter failure? I don’t want to wait 2 hours to find out it really was so I guess I should just start the new one. My ins only sends me one transmitter at a time which is crazy since if the transmitter fails you are screwed without a replacement. Somehow I got ahead of the game when another transmitter failed.
I called dexcom but apparently they have no 24 hr support after a message saying there was a long wait, another one said they are closed, lol. Is that true? I can’t remember now. I hope they will send me a replacement again, since failure after two weeks is not ok. I think I need to watch that video about how to replace a transmitter battery.