I had a case replaced way back in 2010 by LifeScan, but I had to send them my old one case for some reason. Then I started using the Bayer Contour meter as my insurance company stopped covering the strips for One Touch. Now, I’m back to having to use the One Touch since that’s all my insurance will now cover and the case is once again all ripped. Just called LifeScan and bingo! A new case is on it’s way. Very nice customer service.