So I recently relocated to a new state, started a new job and had to switch insurance. (What a nightmare, by the way) I've been going through the process of paying the dreaded deductible (ugh!) and getting new prescriptions for my diabetes supplies. Unfortunately, I have had my Ping for about three years now and it was starting to show some serious signs of wear! I noticed the plastic casing around the cartridge cap was cracked and eventually broke off to the point that I could see the threads of the cap! Also, the buttons were very worn out and only responded after a lot of very frustrated presses :) Well you can imagine how stressed I was thinking, "How in the world am I going to afford the copay on a new pump AND a $1500 deductible??"
Then I went to my new endo (what an awesome crew by the way...thanks KU Med Center!) and the diabetes educator informed me that my Ping was most likely still under warranty. For some reason I thought it was a two year warranty!? I don't know what I was thinking.
As soon as I got to the parking lot I called Animas on my cell phone and to my surprise, it is a very easy process to request a replacement pump. Imagine that, a company that actually stands by their warranty :) They sent me a new one overnight and I was back in business the next day. I had no idea how bad my old pump was until I started using the new one. Who knew the caps fit so well and the buttons were so easy to press? I didn't remember how nice it was when I first got it! :) Now I'm back in love with my Ping again, and think I can stick with it for a while longer :)
Anyway, that's my story. I'm happy with Animas!