On Tuesday, December 15, I took my first bag of Pods to be recycled to the FedEx Express office, and to my surprise the woman behind the counter said, “Thank you” as she took the bag. With that, I returned home.
Some of you may remember that a while back I spent considerable time on the phone with Insulet questioning the discrepancy between the FedEx bag instructions and the Insulet instructions for shipping Pods in for recycling. Insulet finally called me back and assured me they had “worked out a deal” with FedEx. Thus, (skeptic that I sometimes am), I was delighted when FedEx actually accepted my bag of biohazard Pods with no questions.
Unfortunately, on Wednesday, December 16, I received a call from FedEx Ground telling me that I would have to drive across town to pick up my biohazard bag because they could not ship it, and they could not even truck it across town to the FedEx Express office where I dropped it off. The problem? Insulet sent me a FedEx Ground label, but only FedEx Express (an entirely different company) can ship biohazard waste.
To make a long story short, two calls to FedEx and two calls to Insulet later, these are the results: FedEx says that I need a new FedEx Express label to send in the Pods, and Insulet is willing to send out those new Express labels to me. No problem… except a woman from FedEx Ground told me that FedEx Express STILL probably will not accept the shipment because the first thing they will check for is a biohazard shipping contract with Insulet, and it appears that Insulet has no such contract with FedEx Express. Apparently, the contract for shipping biohazard waste is very expensive, and the woman who checked said that Insulet has no such agreement with FedEx Express.
When I told all of this to Insulet a few moments ago, they assured me that hundreds of others have successfully mailed the Pods in for recycling with no problems, but some did need to have the new Express rather than Ground labels.
One other person even suggested that I just put the Pods in a box so FedEx does not know what I am shipping, but that goes against both my ethical and environmental sensibilities.
My question is this: have any of you successfully recycled a bag or two of the red biohazard bags filled with used Pods using FedEx Express? Did you have to have the FedEx Express labels? Has anyone else had their shipment denied because Insulet does not have a biohazard shipping agreement with FedEx Express?
I really want to do the right thing, so I was very pleased that I would not have to add the plastic (which does not biodegrade) and the batteries to my local landfill, but I am frustrated that what I suspected might be a hassle has, indeed, become true. I want to be “green,” and I am willing to go out of my way to drop off the Pods at FedEx, but I only want to do it ONCE with no hassle. What has your experience with recycling the Pods been? What is the secret for sending in the Pods successfully?