When I first got my Tandem T:Slim G4 in March 2016, one one of my main concerns was how waterproof the device was, but I was told that it could get wet as long as it wasn’t underwater for extended periods of time.
I have a swimming pool and I love to go to the beach. All through the summers of 2016 & 2017 I would be in and out of the pool 3-4 times a day and I would go swimming at a beach a couple weekends a month. I would always wear my pump in and out of the water and it was never a problem. Once or twice I got a humidity warning and I would have to let the pump dry out, but it always functioned fine.
On October of 2017 the top button of my T:Slim stopped working and I had to get it replaced. I did not go swimming with the pump until March of 2018. Within hours of going into the pool for the first time with that particular pump failed and I had to get it replaced. The customer service rep told me that no, you can’t get the pump wet. I was shocked because I had worn my old one into the pool literally hundreds of times and now this one died after one dip.
Yesterday I went to a friend’s pool for the first swim of the season. I went swimming with the pump on and it died last night and I am now waiting for another replacement, ruining another vacation. This last pump only lasted about 2 months.
Clearly these things are not even a little bit waterproof anymore. Did Tandem change the manufacturing process? How could I wear my first pump swimming hundreds of times with no problem but now the next 2 pumps both fail with a single submersion? Isn’t this the kind of change that someone at Tandem should have told me about?
More importantly, what can I do now? who makes a pump that is truly waterproof? My old Animus Ping pump was SUPER waterproof and it lasted for almost 4 years. Now I have to be worried about getting caught in the rain with the T:Slim! Is there any kind of waterproof case or anything I can do so that I can wear my pump in the water?