In September we got our first batch of OrbitMicros from Liberty Medical. Don't remember exactly how it unfolded, but at some point they told me that the sets we wanted were on back order. (i think I called them to check on my order, but they could have called me. I can't remember.) When the woman checked, it turns out that just the tubing length we preferred wasn't available, and they sent out ones with longer tubing. End of problem.
In November, LM called me to see if wanted to pre-order her next batch of sets, so they'd be shipped as soon as insurance allowed. I was impressed at their efficiency and said "sure." They sent me a bill promptly - before they possibly could have billed insurance again in fact - but no sets. They didn't come and they didn't come, so I called LM this week. The woman says, "I see here you last ordered sets in September." I told her about my November phone call. She says, "Oh, I see you did pre-order for Dec. 8. Oh, but they're backordered." She said she would try to find out what the problem was and put me on hold. She came back on the line and reported, "They're experiencing higher than ususal call volumes, so I left a message." (Yes, she used those exact words!) Two days have passed, and I haven't heard anything.
Anyone else having a problem with LM?