So I put in for the ezAccess upgrade to get a Vibe pump. I spoke with the Animas rep back in December and got everything squared away, seemingly.
But recently, I got an email from a Dexcom sales rep that read, "This is Francisco Enriquez from Dexcom. I received your information and am working on getting you the Dexcom Vibe Transmitter. After reviewing your Insurance, we found that the best route for you to get in-network coverage will be to order through one of our third party distributors."
(I added the bold for emphasis)
I responded to him with, "Thank you for reaching out, but I'm a bit confused by your email. I was told by the Animas rep who I spoke to about upgrading to the Vibe that my current transmitter (which I use with the G4 Platinum receiver) would also work with the Vibe insulin pump. And I've also read that online. If that is in fact the case, then I wouldn't need to get a new transmitter, as my current one is working fine (and I also have a backup transmitter that I haven't even started using as well). Can you please confirm when you get a chance. Thanks"
And then he finally responded with, "The current transmitter you have is NOT FDA approve and I cannot guarantee you accurate results. Please let me know if you would like to move forward in getting the Vibe transmitter."
This is a bit frustrating, as nowhere on the Animas site or through the ezAccess upgrade process was anything mentioned about the old transmitters not working with the Vibe.
Has anyone else had a similar experience or know anything about the G4 sensors' compatibility with the Vibe?
Thanks so much in advance for your help.