Both our girls use the Animas Ping pump. We have had troubles downloading. Every time we try, it freezes and we have to shut down our computer (imac 2010). We’ve also tried it on our laptops (both Dell). So frustrating! Any advice?
I had a lot of trouble downloading to my Macbook Pro running OS 10.4.6. The program would freeze somewhere in the middle of downloading and if I force-quitted EZ Manager and restarted it it wouldn't detect/download again. I restarted my computer three times and re-tried before it finally worked.
Somewhere in there I called Animas and they put me through to their software support. Once they found out I was running 10.6 they wouldn't talk to me as it's "not supported". Funny, as when I still had 10.5, which is supported, on my old computer I couldn't even install EZ Manager. Hopefully they'll get it together and support 10.6 as it's been out for quite a while now.
So, my only advice is to keep trying. It was ridiculous but did eventually work for me. I haven't tried again yet as I'm scared for all that hassle again. Good luck!
Thanks! It is so frustrating!!!
I use a mac (macbook) and haven't had any problems once I figured out what works best but I believe they did release some newer software updates during the summber… I think I posted about it…
I've found that it works best when I use the original usb port when I installed the drivers for IR dongle and meter and after I suspend the pump I make sure the Main Menu displayed before I start the download, it seems to detect the pump always at that this screen. If the warning goes off because the pump is suspended just ignore it and I hold the IR dongle against the inferred port on the back of the pump until the download is complete!
Hope this helps.