Jewels - I had the same problem recently with trying to download my Animas pump and upload the information to Diasend. I did get it to work eventually.
If you have not done this, go to Actsys.com and download the driver and information on how to get the IR device to work with Windows 8. You will need to disable automatic updates to your computer to be able to use the IR device because Windows 8 thinks it is different device. I printed out the slides that guide you through it and went through the instructions step by step - and it worked.
Once you do that, you should be able to get the information to upload to Diasend. It is not fast. You have to disconnect from your pump, put it into suspend and keep the pump awake. I just hold the light button on top of the pump. It did work once I got the IR stuff straightened out. Diasend puts together a nicer report than the Animas software.
I have had some recent issues with Animas. Also, that is the first I have heard about Animas not wanting people to swim with their pumps.I think they are still promoting that you can swim with it on their website.
I can honestly say my recent experience dealing with Medtronic was not great either. I was checking into their pumps as my warranty is up on my PING in June.
It is your diabetes so if you are happier with an Animas pump, I would not have any Endo tell me what pump to use. I do not trust any Endo who pushes one technology over another as it says to me that they might be getting compensated in some way - like free lunches, gifts, etc. I know this is cynical, but it does happen.
My Endos office gave me information on all the pumps I am interested in - Animas, Medtronic, Insulet (the Pod), and the TSlim. They said they would be happy with any of them as they have patients using them all.
Your doctor might be able to make a case for you using CGM to your insurance company. If you are having lots of lows or having lows at night and are unaware of them - those would be reasons to use a CGM. You still have to do finger sticks though.