I replaced my 4-year old Animas Ping in December 2012. My 8-month old Ping belt clip broke yesterday getting out of my car. I didn’t snag it on the seat belt or anything. It was just the pressure of me bending and twisting to get my feet on the ground.
I just called Animas customer service thinking that they would replace the belt clip under a warranty. As many of you already know, the belt clip warranty is only 3 months. I put my old belt clip back into service but this policy irritates me.
Their clip design is very hokey to begin with. You would think that the clip that holds a $6k medical computer to a belt would have been the beneficiary of thoughtful design and sturdy construction. This design seems like more of an after-thought band-aid!
Instead of standing up and taking responsibility for their poor design, Animas has foisted this irritating burden onto the shoulders of its customers with its super-short three month warranty. Even though this issue is relatively small when compared to other performance parameters, I will remember come repurchase time!
I wonder if the Animas Vibe has the same vapor-ware belt clip. Anybody know?