Broken g6 wire

Hey everyone, so last Thursday I went out of town for the weekend. So as usual I packed my suitcase and my pouch with all the supplies needed glucagon, extra dexcom g6 sensor alcohol swaps you name it.
Friday my sensor kept giving me errors and all the beeping is really annoying to me and my friends. So I decided to replace the sensor with the spare I brought.
After placing the sensor I pressed start new sensor like I always do. 5 minutes in again sensor error ugh. 15 minutes later the error went to sensor failure.
I freaked out at that point no pharmacy nearby and no extra sensor back to poking fingerpricks. So I removed the sensor like always slowly and carefully but no wire to be found I double checked the sensor and I even opened up the applicator to see if it got stuck in there. But no no wire to be found.
My arm did hurt and I had the feeling that the wire was under my skin. I came home Sunday night and I directly placed an sensor on. Called dexcom and they are shipping 2 new sensors but about the missing wire they didn’t seem to be to concerned. On Monday morning I called my doctor and explained to her the situation and I was able to come in and get X-rays taken I asked the radiologist if I could see the pictures I seen that there was something there so the doctor came in and said she didn’t see anything. I questioned her answer by I think I seen something on the X-rays so she tried to open it up on her laptop but the program wasn’t working so we walked to the big screen TV and I asked her what that hairline was and she said that it was a scratch on the X-ray so I asked her to open the second picture and there was the hairline again but from an other angle she said it is 1 inch long and that can’t be it. I pulled up an x-ray picture of the g5 wire up from Google and it was the same thing. She was stunned by the results and was wondering why it’s on the inside of my arm. THE SENSOR WIRE MIGRATED. Now I need to get an urgent surgery on Thursday to get it removed before it migrating to other places in my body (heart lungs brain ect.
I called dexcom to report this issue and they are making up a medical report and someone is going to call me back to let me know how to go further.
I have insurance but I already paid 30$ copay for this visit and Thursday I have to pay another 40 dollars for the surgery. I hope dexcom is reimburse me for this inconvenience. But I doubt that I even wonder if it will be reported to the FDA.

I’ll keep you guys updated :blush:
And to those out here always check the sensor and that the wire is out.if you have any doubts see your doctor!

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Good job advocating for yourself. I wish you luck with the sensor retrieval!

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This freaks me out. I hope it doesn’t hurt. Let us know how it goes.

I’m super interested in how the reporting process goes. Gather intel.

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Really seems like Dexcom is having more hardware QC issues of late, maybe having to do with ramping up G6 production to supply to the Medicare market. I’ve now had two insertion fails in the last 6 weeks or so, after never having a single one since I started using Dexcom CGMs 5-odd years ago. One was similar to yours, in that it involved the filament not behaving correctly on insertion. In my case it inserted but the whole transmitter “tray” wouldn’t detach from the inserter, so I had to yank everything out. Fortunately the filament came out with rest, but I’ve read that sometimes it can get left behind as you experienced. Yuck. I’d be surprised if your insurance co. doesn’t expect the whole procedure to be covered by Dexcom. They’re usually pretty determined about that kind of thing when there’s an injury that’s the fault of a third party.

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Haven’t spoken with the insurance company yet because if they decide to not pay out then I’ll be screwed lol so I’ll see what dexcom is doing first.
I mean last Time I had a foreign object in my body they called me to ask what happened and if it was work related :joy:. But that was just a splinter that broke off under my skin haha. Dexcom medical team supposed to call me but so far no call yet.

Hmmmm, what makes this kind of murky in my mind is that I don’t believe in this particular case the sensor was applied in an approved Dexcom location (see op quote :“My arm did hurt”) unless the unapproved applied location had been specified by the doctor in advance of this incident. It will be interesting to hear end result.

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I don’t think it matters if the doctor approved it or not. As far as Dexcom is concerned, it’s still off-label use.

It’s in my arm on doctor’s advise because there’s no fat on me lol. And I did try it out but had bad readings on my stomach. Dexcom is one with it being on other locations as long you have good readings. The only thing they have is that dexcom is FDA approved for the belly and buttocks and with kids the arms. It’s just that they didn’t want to make the effort to get that side approved. Still a wire that is getting loose during the insert is always bad weather it is in the arm or butt lol

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Agree. Absolutely unacceptable!

But if their lawyers get freaked out about it, they could use that argument. Is use other than abdomen for adults in their user instructions or company documentation somewhere? If it is, they own it.

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Could be correct of course, IANAL, but my thought is that the insurer would be the entity making the case for reimbursement not the patient. At least that’s how it has been for me when I’ve been injured due to another party’s negligence (both auto accidents where the other person was 100% at fault). I never had to be involved; it was all the insurance companies talking to each other. Of course this isn’t an auto accident, but it’s also pretty worrying for Dexcom from a marketing/PR standpoint (not to mention medical). Plus I think it’s a “known problem” for them—I encountered a warning about it when my stuck-inserter incident occurred. Anyway, hope @Robr doesn’t end up out-of-pocket for it; he really shouldn’t.

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@DrBB haha sorry to I ain’t gonna pay anything lol. No it’s not my fault and I think that dexcom has a failure rate calculated in. Unfortunately it’s me this time.
I think it’s fair to say that out of the 1million sensors 1 or 2 can fail like this and it’s oke I’m not to worries about it it’s just that I’m making costs to get it removed. And I wonder who’s going to pay for this me my insurance or dexcom.

My daughter may have 2 sensor wires still in her right arm. They’re from the 7+, which was known for broken sensors for a while. (The children with diabetes forums had quite a few posts from worried parents trying to decide how to treat them. IIRC, FDA sent a letter to Dexcom about the issue.) I’m not sure if they’re still in the same place or have migrated. 4 years ago when she had X-rays for a broken arm, they were still in the original locations. It’s also possible they worked their way out on their own. She’s not had any pain from them. She had a 3rd one that worked its way to the surface after a week or so. I removed it with tweezers. After comparing notes, we all decided there was less chance of a break if you remove the sensor at the same angle it’s inserted. My daughter had a habit of just pulling the tape edge that was easiest. She started pulling from the bottom & we haven’t had another broken one since. She does examine the wire after removal each time.

ETA: I never thought about insurance refusing to pay for the visits, but there was no surgery involved either. They paid the office visits with no issues.

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Google broken Dexcom sensor wire & you’ll find a 2 yr follow-up on kids with broken wires left in the skin. I’d post the link but I’m apparently no longer allowed.

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I’m not sure what explains this glitch but I’ve read a few other members make this same complaint. I’ve flagged your comment so that the moderators are aware of it.

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Hello @tiaE, can you please try it now? We made some changes on the backend the last couple of weeks while we were dealing with some trolls. YOu should be able to post it now!

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I recently had a G6 inserter fail to “release” the sensor, and no matter how many ways I tried, the only solution was just to pull the whole thing off and insert a new one.

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I changed my sensor this morning and the sensor wire didn’t pull out completely with the transmitter holder. The sensor wire was partially protruding from my skin so I was easily able to pull it out. I always use my abdomen and this is the first time I’ve seen it. There was a bit of dried blood at the injection site, but I’ve seen that many times.

This particular lot of sensors was manufactured in June last year. Not sure what’s going on at Dexcom, but I don’t think it’s a recent manufacturing issue caused by Medicare demand.

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@Paytone what was your lot me? Mine is 5264057 2020-11-05

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Same for me. Someone on FB says whack the inserter with a wooden spoon and that causes it to release. Well, maybe next time. Hopefully there won’t BE a next time though.

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5255490 - 2020-04-27

Yours are a newer lot than mine. Perhaps your issue might be explained by Medicare ‘ramp up’.

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